Privacy Policy

This privacy policy for Devunus Ltd, also known as Devunus (“we,” “us,”, or “our”), describes how we might collect, store, use and/or share (“process”) your information when you use our services (“Services”). Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Where we get personal information from?

We collect information direct from our customers when registering for an account.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we collect any information from third parties?

We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

Our lawful bases for collecting or using personal information to provide services, in the operation of accounts and for service updates and marketing purposes are:

  • Consent
  • Contract

Aggregated Data:

At times we may create aggregated (anonymized) data from any data we collect. Any identifiable information will be removed in this process. The purpose of such exercise will be to support company analysis, build and improve our service and market appropriately.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

Under Data Protection laws, you have the rights including:

  • Your right to access – You have the right to ask for copies of your personal data
  • Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is inaccurate
  • Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances
  • Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances
  • Your right to withdraw – When we use consent as our lawful basis you have the right to withdraw your consent.

You do not usually need to pay a fee to exercise your rights. If you make a request, we have one (1) calendar month to respond to you.

How do you exercise your rights?

The easiest way to exercise your rights is by submitting a data subject request, or by contacting us. We will consider and act upon any request in accordance with data protection laws.

What information do we collect?

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services or otherwise when you contact us. We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate and you must notify us of any changes to such personal information.

Information automatically collected: We automatically collect certain information when you visit, use, or navigate the Services, This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytical and reporting purposes.

Like many businesses, we also collect information through cookies and other similar technologies.

We collect or use the following information to provide service, in the operation of customer accounts, for service updates and/or marketing.

  • Names and contact details
  • Address
  • Purchase or account history, including registration details
  • Payment details (Including card or bank information for transfers and direct debits)
  • Marketing preferences (Including records of consent, where appropriate)
  • Website user information (Including user journeys and cookie tracking)
  • Information relating to compliments and complaints
  • Location data
  • IP addresses

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

When and with whom do we share your personal information?

We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisitions of all or a portion of our business to another company.
  • Affiliate: We may share your information with our affiliates, in which we will require those affiliates to honor this privacy policy. Affiliates include any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
  • Google Analytic: This data processor is used to track website activity such as session duration, pages per session and the bounce rate of individuals using the site, along with the information on the source of the traffic.
  • Cloudflare: This data process helps customer with cloud deployments by making their internet properties faster, more secure, and more reliable.
  • Stripe: Stripe is an online payment processing and credit card processing platform for businesses.

Do we use cookies and other tracking technologies?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and other tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us to maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytical and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (Depending on your communication preferences).

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie policy.

How do we handle your third-party logins?

If you choose to register or log in to our Services using a third-party account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party account details (like Google, Apple, GitHub and Microsoft). When you choose to do this, we will receive certain profile information about you from your chosen provider. The profile information we receive may vary depending on the provider concerned, but will often include your name, email address and profile picture.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your third-party account provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you set your privacy settings.

Is your information transferred internationally?

We may transfer, store, and process your information in countries other than your own. If you are accessing our Services from outside the UK, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we have declared we can share information, (see “When and with whom do we share your personal information with”), in and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK) or Switzerland, then these countries may not have necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with the privacy policy and applicable laws.

If you are a resident outside of the United Kingdom, we would like to emphasize that this policy has been written with UK law in mind and as such there may be some conflicts to those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable laws.

How long do we keep your information?

We keep your information for as long as necessary to fulfil the purpose outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

For information on how long we keep personal information, see our retention schedule at devunus.com/help/data-retention

Do we collect information from minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Service. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable steps to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at [email protected].

What are your privacy rights?

You may review, change or terminate your account at any times, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by using the contact details provided in the section “How can you contact us about this policy” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preferences not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a reviewed version of this policy.

How do we make updates for this policy?

We will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. This updated version will be indicated by an updated “Revised” date at the top of this privacy policy. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such change or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How can you contact us about this policy?

If you have questions or comments about this policy, you may contact us at [email protected]

How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request, update, or delete your personal information, please complete and submit a subject access request.

How to complain?

If you have any concerns about our use of your personal data, you can make a complaint to us at [email protected]

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: http://www.ico.org.uk/make-a-complaint

Last updated June 10, 2024